Refund policy

Refund Policy

Last Updated: July 2026

At Smut or Guts Book Boxes, every box is thoughtfully curated, hand-packed, and prepared specifically for our subscribers. Because of the personalized and limited nature of our products, please review our refund policy before placing an order.

Subscription Renewals

By purchasing a subscription, you authorize recurring monthly charges based on the subscription plan you select.

Renewal reminders are sent automatically by our subscription platform. It is the customer's responsibility to manage their subscription before the renewal date if they wish to skip, pause, or cancel.

Once a subscription has renewed, the order enters our fulfillment process and cannot be refunded or canceled.

One-Time Purchases

One-time purchases may be canceled for a full refund only if the order has not entered processing or shipping.

Once an order has been packed or shipped, it is no longer eligible for cancellation or refund.

Returns

Due to the nature of our products, we do not accept returns on:

Subscription boxes
Individual books
Bookish accessories
Self-care products
Food or beverage items

All sales are final unless an item arrives damaged or we made an error with your order.

Damaged or Incorrect Items

We want you to love your box! If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the damaged item(s)
Photos of the shipping box (if applicable)

If approved, we may, at our discretion:

Send a replacement item (if available)
Send a comparable replacement
Issue a store credit
Provide a partial or full refund when a replacement is not possible

Lost or Stolen Packages

Once your package has been accepted by the shipping carrier, delivery is outside of our control.

If your tracking information shows "Delivered" but you cannot locate your package, we recommend:

Checking with household members
Looking around your property
Asking nearby neighbors
Contacting your local post office or shipping carrier

Replacement boxes for packages marked as delivered are not guaranteed and will be evaluated on a case-by-case basis.

Duplicate Books

Our goal is to help readers discover amazing books they may not have found on their own.

While we make every effort to avoid sending duplicate titles to active subscribers, we cannot guarantee that a selected book has not already been purchased or received through another retailer or subscription service.

Duplicate books are not eligible for refunds or exchanges.

Product Variations

Each month's box is uniquely curated.

Product colors, scents, flavors, packaging, and accessory designs may vary from the photos shown on our website while maintaining the overall value and theme of your selected subscription.

These variations are not considered defects and are not eligible for refunds.